Monday, December 3, 2012

Best Buy Geek Squad To The Rescue

Geek Squad

Back in July I purchased my first laptop. Thanks to my friend, Mark, who is always quick on the draw to help me or anyone one knows, I was the proud new owner of an HP Pavilion g series laptop from Best Buy. I was SO excited to move into the 21st Century. My girls have both had laptops for 4 and 2 yrs respectively! lol What I didn’t do at the time was purchase any Geek Squad coverage!

Best Buy Box

Now, my new laptop has been doing some really quirky things lately and I’m not sure if it’s something I’ve done or if there’s a glitch somewhere. Sometimes I’ll be using the mouse pad and all of a sudden the arrow goes zooming off to another part of the screen. Very strange.

Then, other times when I’m clicking on the different tabs, if one is being too slow to load or the tabs aren’t switching very quickly, the tab I’ve clicked will pull out into a new window all on it’s own. Oh my gosh, it’s doing that SO much lately it’s making me crazy!

Best Buy Laptop

I figured the first place to start was with my new Geek Squad Support! Honestly, I felt like a dork. lol It was like when you go to the doctor and you tell them your symptoms and they look at you like you’ve got nothing wrong with you. =)

I was able to immediately connect with a Geek Squad Tech Support person and she jumped right on in trying to help me out. The issue with the tabs she wanted to remotely log in to my laptop and see what I was talking about. The only issue with that is the issue happens sporadically and I can’t just reproduce it. I actually switched through the tabs really quick to see if I could, but all of the tabs open just fine. (see what I mean. I have symptoms, but they’re not obvious)

As for the mouse, she thought I just wasn’t used to the sensitivity of it. I guess that’s a possibility, but I’m not so sure. I could simply touch the mouse with one finger and it flings the cursor over to the other side of the screen. lol Maybe I’m accidentally swiping it. I do seem to have quite a few mouse pad issues so I think she’s right in regards to the sensitivity. I wonder if there’s a way to change that. I’ll save that question for next time.

What do you do when you have computer issues? Have you ever used the Geek Squad from Best Buy?

5 comments:

Sorta Southern Single Mom said...

I posted on FB and a husband's friend fixed it for me for a very reasonable price, because COMPUSA, where I bought the thing tried to scam me! :-(

I have issues with my mouse as well!

Renee (SteelerGirl83) said...

Thankfully we've only had to use the Geek Squad's services one time and that was when we got a really serious virus on our home desktop. They did a really great job fixing it and thankfully we've had no problems since. I'm glad you were able to get your computer issue resolved too. :-)

xoxo,
Renee

Whitney @ Momma Knows Best said...

I've yet to use the Geek Squad from Best Buy, but I've got two laptops that need some good TLC from them! I need to get on that, soon.

Danielle @ We Have It All said...

I recently had a virus issue and got in touch with Geek Squad and I have to say, I was very happy. They connected to my computer and worked on it for a long time and then told me exactly what was wrong. I would totally use them again and I'm glad you wrote this review - others need to know how helpful they are!

Amy said...

I love best buy - that's where i got my laptop at... Thankfully i havent HAD to use the support... But im glad to know that they're there!

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