Back in July I purchased my first laptop. Thanks to my friend, Mark, who is always quick on the draw to help me or anyone one knows, I was the proud new owner of an HP Pavilion g series laptop from Best Buy. I was SO excited to move into the 21st Century. My girls have both had laptops for 4 and 2 yrs respectively! lol What I didn’t do at the time was purchase any Geek Squad coverage!
Now, my new laptop has been doing some really quirky things lately and I’m not sure if it’s something I’ve done or if there’s a glitch somewhere. Sometimes I’ll be using the mouse pad and all of a sudden the arrow goes zooming off to another part of the screen. Very strange.
Then, other times when I’m clicking on the different tabs, if one is being too slow to load or the tabs aren’t switching very quickly, the tab I’ve clicked will pull out into a new window all on it’s own. Oh my gosh, it’s doing that SO much lately it’s making me crazy!
I figured the first place to start was with my new Geek Squad Support! Honestly, I felt like a dork. lol It was like when you go to the doctor and you tell them your symptoms and they look at you like you’ve got nothing wrong with you. =)
I was able to immediately connect with a Geek Squad Tech Support person and she jumped right on in trying to help me out. The issue with the tabs she wanted to remotely log in to my laptop and see what I was talking about. The only issue with that is the issue happens sporadically and I can’t just reproduce it. I actually switched through the tabs really quick to see if I could, but all of the tabs open just fine. (see what I mean. I have symptoms, but they’re not obvious)
As for the mouse, she thought I just wasn’t used to the sensitivity of it. I guess that’s a possibility, but I’m not so sure. I could simply touch the mouse with one finger and it flings the cursor over to the other side of the screen. lol Maybe I’m accidentally swiping it. I do seem to have quite a few mouse pad issues so I think she’s right in regards to the sensitivity. I wonder if there’s a way to change that. I’ll save that question for next time.
What do you do when you have computer issues? Have you ever used the Geek Squad from Best Buy?